Knockio, Inc. (“Knockio,” “we,” “us,” or “our”) respects the privacy of our users and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, transfer, and store your personal information when you visit our website or mobile application (the “Services”).
Information We Collect
We collect personal information you provide directly to us, information collected automatically when you use the Services, and information from other sources.
Information you provide to us may include:
Contact details such as your name, address, phone number, and email address
Profile information such as username, password, preferences and feedback
Demographic information such as age, gender, job title, and company name
Payment information such as credit card details
Other information you choose to provide such as survey responses
Information automatically collected:
Device data such as IP addresses, browser type, operating system, and other usage information
Location data such as GPS, WiFi, and carrier network data (if you enable location services)
Usage data such as app usage data, clicks, date and time stamps, cookies, and analytics data
Other technical data collected via cookies, web beacons, device fingerprinting, and other technologies
Information from other sources:
Publicly available sources such as social media sites
Third party data services providers
Joint marketing partners and event sponsors
Other third parties with your consent
How We Use Your Information
We may use your information for purposes including:
Providing, operating, improving, and personalizing the Services
Sending you communications and direct marketing (with your consent)
Displaying customized advertisements and content
Conducting research, analytics, and data analysis
Debugging issues and performing security investigations
Complying with legal obligations and enforce legal rights
Protecting against fraud, spam or security risks
Completing corporate transactions such as mergers or acquisitions
Other purposes disclosed at collection
We only process your personal information if we have a lawful basis for doing so, which may include:
Fulfilling contractual obligations to you
Compliance with legal obligations
Legitimate business interests
With your consent
To protect vital interests
Public interest
Whenever we process sensitive categories of personal data, we require an additional lawful condition such as explicit consent, protecting vital interests, or other statutory exemptions.
Sharing Your Information
We do not sell your personal information. We only disclose it to service providers we work with, when required by law, or with your consent. Disclosure may include:
Affiliates for business purposes such as analytics, fraud prevention, and corporate transactions
Service providers under contract who help operate the Services such as analytics, storage, payment processing, and marketing
Legal and regulatory authorities when compelled by subpoena, court order, or other legal process
Law enforcement agencies to report suspected illegal activity or assist investigations
Other third parties to protect legal rights, property or safety
Third parties as part of any corporate transaction
Other third parties with your consent or direction
Transfers Outside of the EU
We may transfer your personal information outside of the European Union to countries such as the United States. We only make these transfers if permitted by applicable data protection laws. For example, we may transfer information:
To countries recognized by the EU Commission as providing adequate data protection
Between corporate entities under approved model contractual clauses
To recipients who have certified to the Privacy ShieldFramework
As needed to provide the Services (after informing you)
As otherwise permitted by applicable data protection laws
Security of Your Information
We use administrative, technical, and physical safeguards to protect your personal information against unauthorized or unlawful processing and accidental loss, destruction, or damage. However, no method of transmitting or storing data online is completely secure. We cannot guarantee absolute security of your personal information.
Retention of Your Information
We retain your personal information only as long as needed for business, tax or legal purposes. We periodically review our data retention policy and procedures.
Your Choices and Rights
You may opt-out of receiving promotional communications such as marketing emails and newsletters by following the unsubscribe instructions. You may access, amend, or request deletion of your personal information through your account settings or by contacting us. You can manage cookies and adjust privacy settings on your browser and device. You can choose not to share certain information with us, but it may affect the functionality available to you.
You also have the right to:
Request information about how your personal information is being used and request a copy of what we store.
Have inaccuracies in your personal information corrected.
Request that we restrict processing if your personal information is inaccurate, unlawful, or no longer needed.
Request the portability of your personal information to another provider.
Object to processing of your personal information when it is based on legitimate interests.
Complaint to a supervisory authority if your privacy rights are violated.
To exercise these rights, please contact our Data Protection Officer at the contact details in this policy. We will process all requests in compliance with applicable laws.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. If there are material changes, we will notify you as required by applicable law. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Our Data Protection Department
If you have any questions, comments, or concerns about our collection, use, disclosure, or other processing of personal information or the exercise of any rights conferred by applicable data protection laws, please contact our Data Protection Department at: [email protected]
