Knockio, Inc. (“Knockio,” “we,” “us,” or “our”) respects the privacy of our users and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, transfer, and store your personal information when you visit our website or mobile application (the “Services”).
Information We Collect
We collect personal information you provide directly to us, information collected automatically when you use the Services, and information from other sources.
Information you provide to us may include:
Contact details such as your name, address, phone number, and email address
Profile information such as username, password, preferences and feedback
Demographic information such as age, gender, job title, and company name
Payment information such as credit card details
Other information you choose to provide such as survey responses
Information automatically collected:
Device data such as IP addresses, browser type, operating system, and other usage information
Location data such as GPS, WiFi, and carrier network data (if you enable location services)
Usage data such as app usage data, clicks, date and time stamps, cookies, and analytics data
Other technical data collected via cookies, web beacons, device fingerprinting, and other technologies
Information from other sources:
Publicly available sources such as social media sites
Third party data services providers
Joint marketing partners and event sponsors
Other third parties with your consent
How We Use Your Information
We may use your information for purposes including:
Providing, operating, improving, and personalizing the Services
Sending you communications and direct marketing (with your consent)
Displaying customized advertisements and content
Conducting research, analytics, and data analysis
Debugging issues and performing security investigations
Complying with legal obligations and enforce legal rights
Protecting against fraud, spam or security risks
Completing corporate transactions such as mergers or acquisitions
Other purposes disclosed at collection
We only process your personal information if we have a lawful basis for doing so, which may include:
Fulfilling contractual obligations to you
Compliance with legal obligations
Legitimate business interests
With your consent
To protect vital interests
Public interest
Whenever we process sensitive categories of personal data, we require an additional lawful condition such as explicit consent, protecting vital interests, or other statutory exemptions.
Sharing Your Information
We do not sell your personal information. We only disclose it to service providers we work with, when required by law, or with your consent. Disclosure may include:
Affiliates for business purposes such as analytics, fraud prevention, and corporate transactions
Service providers under contract who help operate the Services such as analytics, storage, payment processing, and marketing
Legal and regulatory authorities when compelled by subpoena, court order, or other legal process
Law enforcement agencies to report suspected illegal activity or assist investigations
Other third parties to protect legal rights, property or safety
Third parties as part of any corporate transaction
Other third parties with your consent or direction
Phone Numbers (Texts & Calls)
If you provide your phone number, we use it to call or text you to respond to your requests, provide account/service updates, and, with your consent, send promotional messages. We share your number with message and voice service providers solely to deliver communications on our behalf.
Opt-out: Reply STOP to any text to unsubscribe (HELP for help), ask our agent to add you to our do-not-call list, or email hello@knockcio.com. We honor opt-out requests promptly.
Regional notes:
United States: marketing texts/calls are sent only with your prior consent; you may withdraw consent at any time.
United Kingdom/EEA: we send marketing texts/calls only after you consent; you can withdraw consent at any time.
Canada/Australia: we follow applicable consent and unsubscribe rules; each message identifies us and includes an opt-out method.
Email Addresses (Marketing & Transactional)
If you provide your email address, we use it to respond to your inquiries, operate your account, and, with your consent or as otherwise permitted by law, send marketing emails. We share your email with email service providers solely
to send communications on our behalf.
You can unsubscribe at any time via the link in our emails or by emailing hello@knockcio.com.
We honor requests promptly; transactional/service emails may continue.
Session Analytics (Microsoft Clarity)
We use Microsoft Clarity to understand how visitors interact with our Services (e.g., clicks, scrolls, pages viewed) so we can improve usability and troubleshoot issues.
Clarity uses cookies and similar technologies to set identifiers and provide session replays and heatmaps. We configure Clarity to mask input fields and sensitive content and to avoid recording keystrokes or information that could directly identify you.
Legal basis / reliance:
United States: legitimate interests in measuring and improving the Services.
United Kingdom/EEA/Switzerland: Clarity runs only after you consent to analytics cookies via our Cookie Settings.
Canada/Australia: we provide clear notice and obtain consent where required.
Controls: You can change preferences any time in Cookie Settings or through browser-level controls; where supported,
we honor applicable global privacy/opt-out signals.
Retention: Clarity retains session recordings for approximately 30 days and certain aggregated analytics (e.g., heatmaps/labels)
for up to ~13 months.
Cookies, Consent & Google Consent Mode
We honor your choices using a consent banner and Google Consent Mode (v2).
In the UK/EEA/Switzerland, non-essential storage (e.g., analytics and advertising) is denied by default and is enabled only after you consent.
You can update preferences anytime in Cookie Settings.
Some vendors receive consent signals (e.g., analytics_storage, ad_storage) to operate in a limited, cookieless mode until consent is granted.
International Transfers
Where we transfer personal information internationally (including to the United States),
we rely on recognized transfer mechanisms, such as the EU–U.S. Data Privacy Framework (and,
where applicable, the UK Extension) for certified recipients, or Standard Contractual Clauses and comparable safeguards for other transfers.
Security of Your Information
We use administrative, technical, and physical safeguards to protect your personal information against unauthorized or unlawful processing and accidental loss, destruction, or damage. However, no method of transmitting or storing data online is completely secure. We cannot guarantee absolute security of your personal information.
Retention of Your Information
We retain your personal information only as long as needed for business, tax or legal purposes. We periodically review our data retention policy and procedures.
Your Choices and Rights
You may opt-out of receiving promotional communications such as marketing emails and newsletters by following the unsubscribe instructions. You may access, amend, or request deletion of your personal information through your account settings or by contacting us. You can manage cookies and adjust privacy settings on your browser and device. You can choose not to share certain information with us, but it may affect the functionality available to you.
You also have the right to:
Request information about how your personal information is being used and request a copy of what we store.
Have inaccuracies in your personal information corrected.
Request that we restrict processing if your personal information is inaccurate, unlawful, or no longer needed.
Request the portability of your personal information to another provider.
Object to processing of your personal information when it is based on legitimate interests.
Complaint to a supervisory authority if your privacy rights are violated.
To exercise these rights, please contact our Data Protection Officer at the contact details in this policy. We will process all requests in compliance with applicable laws.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. If there are material changes, we will notify you as required by applicable law. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Our Data Protection Department
If you have any questions, comments, or concerns about our collection, use, disclosure, or other processing of personal information or the exercise of any rights conferred by applicable data protection laws, please contact our Data Protection Department at: hello@knockio.com
Google Calendar Integration
We offer an optional Google Calendar integration that enables users to seamlessly sync scheduled appointments from the Knockio App directly into their Google Calendar. By opting in, you grant us permission to access your Google Calendar solely for the purpose of creating, viewing, and managing calendar events that correspond to appointments you schedule through our App.
Purpose and Scope
We use your Google Calendar data exclusively to facilitate appointment synchronization between Knockio and your Google account. We do not access your calendar data for advertising, analytics, or any commercial purpose, nor do we share or sell this data to third parties.
User Consent & Control
The integration operates only after you explicitly authorize Knockio to access your Google Calendar via the standard OAuth consent process established by Google. You may revoke this access at any time through your Google Account settings or via the Knockio app’s settings. Revocation will immediately cease all calendar synchronization activities.
Security & Data Handling
All calendar access tokens and data are stored securely in accordance with industry-standard security practices. We retain only the minimum data necessary to facilitate the integration and delete access tokens promptly upon cancellation or revocation of the integration.
Data Retention
We retain Google Calendar synchronization data only as long as necessary to ensure smooth appointment syncing. Once the integration is revoked—or if your account is terminated—Knockio will delete all associated calendar access tokens and event data.
No Sharing or Selling
Under no circumstances will we sell, rent, or otherwise monetize your Google Calendar data. We do not use it for targeted advertising, profiling, or any purpose unrelated to appointment management.
