Every call that rings out after 5 PM, and every text that sits until morning, is a job for whoever replies first. Knockio's AI receptionist is an AI answering service and virtual receptionist for small business. It answers your calls and texts 24/7 in a natural voice, books appointments on your calendar, and saves every conversation to your CRM.
Schedule a DemoAn AI receptionist, also called an AI virtual receptionist or AI phone answering service, answers your business phone and text messages and talks with customers the way a person would. There's no "press 1 for sales" menu. The customer just says what they need, like "Can someone look at my roof Thursday afternoon?", and the receptionist understands, checks your calendar, offers open times, and books the one they pick. If the caller interrupts, it stops and listens. If they text instead of calling, the same assistant replies within seconds in short, friendly messages.
Every call answered on the first ring, day or night
The receptionist answers right away, so callers never hear hold music or reach voicemail. It greets callers with "Good morning" or "Good evening" based on your local time, and speaks up first if a caller goes quiet.
The receptionist answers right away, so callers never hear hold music or reach voicemail. It greets callers with "Good morning" or "Good evening" based on your local time, and speaks up first if a caller goes quiet.
When a customer texts your number, the receptionist replies within seconds in short, friendly messages. It understands typos and slang, asks one question at a time, and never uses phone phrases like "Thanks for calling." Customers can text photos of the problem too, and they're saved in the chat.
Calls and texts are handled by the same assistant, with the same instructions and the same knowledge of your business. If someone calls in the morning and texts that afternoon, it already knows who they are and what they need.
The receptionist checks your team's calendars and working hours, then sums up open times in plain terms, like "We have openings tomorrow between 9 and 1."
It confirms the time and the service, then puts the appointment straight on your calendar. It can also move or cancel an appointment, and it always confirms the change first. When a customer says "next Tuesday," it works out the date without asking.
When a returning customer calls about an upcoming visit, the receptionist finds it by their phone number, so the customer doesn't need a confirmation code or email. Bookings go straight into Knockio appointment scheduling.
Upload PDFs, Word files, and spreadsheets, add your website pages, or type in your own questions and answers for topics that must be exactly right. The receptionist uses them to answer questions about pricing, services, warranties, and policies.
If a customer's name, phone number, email, or service address is already in Knockio, the receptionist won't ask for it again. It uses what's on file to confirm the booking, so the call is shorter.
Tell the receptionist what makes a good lead for your business. When a new caller or texter fits, it adds them to your CRM and tags them in the background, without interrupting the conversation.
Play voice samples and pick the one that fits your business. You also decide whether the receptionist greets callers first with your company greeting or waits for the caller to speak.
Callers can cut in at any time and the receptionist stops to listen. If a returning customer had a complaint last time, it starts the call by acknowledging what went wrong.
While it looks something up, the receptionist can play soft keyboard typing and quiet office background sound, so callers never sit in silence. It also filters out traffic, echoes, and barking dogs on the caller's end so it hears them clearly.
Join hundreds of growing teams using Knockio to manage leads, sales, field teams, and customer relationships.
Knockio connects the receptionist to your CRM, calendar, and team, so you decide when it answers, your staff can step in at any moment, and every conversation is on record.
Let it answer around the clock, only after hours and on weekends while your team covers the day, or switch it off so calls ring your staff. Calls and texts follow the same schedule automatically.
On a call, the receptionist transfers the caller to a team member. In text conversations, pause the AI for one customer while it keeps answering everyone else. It pauses on its own when a staff member replies, and turns back on when you click Resume, close the conversation, or after 24 hours of quiet.
Every call is recorded with a searchable, word-for-word transcript. A short summary of what was agreed and what's still open is added to the customer's record, along with how the customer felt.
Frequently Asked Questions
Owners usually ask these questions before they switch from voicemail or an answering service to the Knockio AI receptionist.
Customer Reviews
This app is the best thing that has happened to our company! Asad is absolutely amazing! He is so responsive, it doesn't matter what time of day he is on it! I highly recommend this company add this app!
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Knockio is a great product! We use it for our roofing sales canvassing. Their support team is responsive and fixes issues immediately. Highly recommend!
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The support team is awesome. The live tracking feature is very useful. The pricing is fair as well!
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Knockio is the best! My team and I absolutely love using it - it is so user friendly and simple. Support is brilliant too, nothing is ever too much trouble. The best on the market. Thanks Knockio!
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We love Knockio so far! It is solving a lot of the issues of the other canvassing apps. The team have worked with us providing excellent fast support. Highly recommend if you're seeing people face to face.
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Amazing app! Definitely has helped out my team a whole lot from our previous canvassing software. They identified what we were struggling with and needed, and everything has been addressed. Highly recommend.
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See Knockio In Action
Pulling up a few good times to connect…
Plan campaigns, capture leads, dispatch crews, manage jobs, and update customers from anywhere. Your canvassing and field service work stays connected in one app.
