One Record for Every Customer and Property
Manage Customers and Jobs during every visit, log outcomes, add notes or voice notes, and move prospects into a clear CRM pipeline.
Plumbing Software Built for Service and Repair
Plumbing runs on the call that cannot wait. A burst pipe at 7 a.m., a water heater swap by noon, a repipe that keeps a crew on site for two days. Knockio is plumbing software and CRM built for contractors who need one place to hold customer records, dispatch plumbers, quote jobs, track parts, and collect payment by milestone. No more juggling a paper schedule, a separate quoting tool, and a billing app that never lines up.
Schedule a DemoWhat should plumbing contractors look for in a CRM and dispatch platform?
A plumbing contractor should look for a CRM that carries the job from the booked call to the paid invoice. That means full customer and property records, scheduling and dispatch, plumber tracking, detailed estimates, work orders with parts, e-contracts, and milestone-based payment collection. Knockio handles all of it in one platform. It adds live GPS tracking with proximity intelligence and a full job history per address, so the next visit starts with everything the last plumber already logged. That depth, plus affordable pricing and support that picks up the phone, is what a generic CRM built for another trade leaves out.
Why Plumbers Choose Knockio
Knockio helps plumbing contractors manage customers, job history, scheduling, dispatch, estimates, parts, invoices, and payments. From an emergency service call to a multi-day repipe, it all sits in one connected platform. Owners run the board and the field without losing track of who is where, what was done, and what still needs billing.
Manage Customers and Jobs
Customizable Job Pipeline for Plumbing
Knockio moves each job through stages you define, like scheduled, dispatched, quoted, approved, and invoiced. Fully customizable statuses and unlimited boards let dispatch and install each open the view they need.
Communication History Per Customer
Knockio saves every call, text, and email on the customer record, so anyone who picks up the job sees the full thread instead of asking around for it.
Schedule and Dispatch
Scheduling and Dispatch in One Calendar
Knockio assigns service calls and install jobs to the right plumber or crew and keeps the office and the field on the same calendar, so an emergency call gets slotted without blowing up the whole day.
Live GPS Tracking With Proximity Intelligence
Knockio shows where every plumber is in real time and uses proximity intelligence to confirm how close they were to the address when they marked a job worked, so dispatch routes the closest tech to the next burst pipe and the activity log holds up.
Automated Territory Creation by Zip Code and City
Knockio builds service territories automatically from zip codes and cities, so if you cover a wide area you can balance plumbers by region in minutes instead of mapping boundaries by hand.
Quote and Build Work Orders
Detailed Estimates With Templates
Quote and build work orders from lead to service with notes, status updates, documents, customer details, photos, and clear next steps, so every plumbing job stays organized from first call to final invoice.
Work Orders With Tasks, Budget, and Materials
Knockio carries a work order with tasks, a budget, and a material takeoff for every install, so pipe, fittings, valves, and fixtures are tracked against real numbers instead of a guess from the estimate.
Assign Work to Crews or Subcontractors
Knockio routes a work order to your own crew or a subcontractor with tasks, notes, photos, and the schedule attached, so whoever does the work has the full scope.
Track Parts
Inventory Management for Plumbing Parts
Knockio tracks products, variants, SKUs, cost, and markup for pipe, fittings, valves, and fixtures, with low-stock alerts that flag a shortage before a plumber shows up to a job without the part.
Vendor Bills and Purchase Orders
Knockio raises a purchase order to your supply house when stock runs low and records the vendor bill against that purchase order or a work order, so suppliers spend ties straight to the job and your margins stay accurate.
Photo Annotation for Leaks and Repairs
Knockio lets plumbers snap a photo of a leak, a corroded line, or a failed water heater and mark it up with notes and arrows on the image, so the office can quote the fix and the customer sees exactly what was found.
Get Paid
Digital Contracts With E-Signatures
Knockio sends estimates and agreements for digital signature with a documented audit trail, IP and timestamp logged on every view. Change orders run the same way, so a mid-job addition is recorded and priced instead of argued later.
Milestone-Based Payment Collection
Knockio collects a deposit up front, progress draws as each phase of a larger job completes, and the final balance at the end, all tied to the job, so you get paid as the work moves instead of fronting parts and labor for days.
Flexible Payment Methods
Knockio processes tap to pay, text to pay, card, and ACH through its own payment platform, so the plumber collects on site or the customer pays from their phone, with the money tied to the right job.
One Record for Every Customer and Property
Manage Customers and Jobs during every visit, log outcomes, add notes or voice notes, and move prospects into a clear CRM pipeline.
Customizable Job Pipeline for Plumbing
Knockio moves each job through stages you define, like scheduled, dispatched, quoted, approved, and invoiced. Fully customizable statuses and unlimited boards let dispatch and install each open the view they need.
Communication History Per Customer
Knockio saves every call, text, and email on the customer record, so anyone who picks up the job sees the full thread instead of asking around for it.
Scheduling and Dispatch in One Calendar
Knockio assigns service calls and install jobs to the right plumber or crew and keeps the office and the field on the same calendar, so an emergency call gets slotted without blowing up the whole day.
Live GPS Tracking With Proximity Intelligence
Knockio shows where every plumber is in real time and uses proximity intelligence to confirm how close they were to the address when they marked a job worked, so dispatch routes the closest tech to the next burst pipe and the activity log holds up.
Automated Territory Creation by Zip Code and City
Knockio builds service territories automatically from zip codes and cities, so if you cover a wide area you can balance plumbers by region in minutes instead of mapping boundaries by hand.
Detailed Estimates With Templates
Quote and build work orders from lead to service with notes, status updates, documents, customer details, photos, and clear next steps, so every plumbing job stays organized from first call to final invoice.
Work Orders With Tasks, Budget, and Materials
Knockio carries a work order with tasks, a budget, and a material takeoff for every install, so pipe, fittings, valves, and fixtures are tracked against real numbers instead of a guess from the estimate.
Assign Work to Crews or Subcontractors
Knockio routes a work order to your own crew or a subcontractor with tasks, notes, photos, and the schedule attached, so whoever does the work has the full scope.
Inventory Management for Plumbing Parts
Knockio tracks products, variants, SKUs, cost, and markup for pipe, fittings, valves, and fixtures, with low-stock alerts that flag a shortage before a plumber shows up to a job without the part.
Vendor Bills and Purchase Orders
Knockio raises a purchase order to your supply house when stock runs low and records the vendor bill against that purchase order or a work order, so suppliers spend ties straight to the job and your margins stay accurate.
Photo Annotation for Leaks and Repairs
Knockio lets plumbers snap a photo of a leak, a corroded line, or a failed water heater and mark it up with notes and arrows on the image, so the office can quote the fix and the customer sees exactly what was found.
Digital Contracts With E-Signatures
Knockio sends estimates and agreements for digital signature with a documented audit trail, IP and timestamp logged on every view. Change orders run the same way, so a mid-job addition is recorded and priced instead of argued later.
Milestone-Based Payment Collection
Knockio collects a deposit up front, progress draws as each phase of a larger job completes, and the final balance at the end, all tied to the job, so you get paid as the work moves instead of fronting parts and labor for days.
Flexible Payment Methods
Knockio processes tap to pay, text to pay, card, and ACH through its own payment platform, so the plumber collects on site or the customer pays from their phone, with the money tied to the right job.
OPERATING MODEL FLEXIBILITY
Built for How Your Plumbing Business Actually Operates
An emergency drain-cleaning business and a commercial new-construction plumber share a trade name, but run completely different workflows. Knockio adapts to your specific dispatch model, flat-rate pricing, and project draws out of the box.
Emergency Service & Repair
Designed for fast-paced leak and drain triage. Quote trip fees at booking, assign the nearest available plumber using the live rep map, present flat-rate repair quotes from your price book, and collect payment on completion.
GPS Emergency DispatchFlat-Rate Price BooksOn-Site Payment Collection
Trenchless Sewer & Underground
Manage high-ticket residential and commercial sewer line replacements. Attach video inspection files, build tiered repair-vs-replacement proposals, and present the financing you offer for major excavation work.
Sewer Camera Video LogsGood/Better/Best TiersFinancing Docs on File
Residential Repipe & Remodel
Streamline whole-home water and gas repipes. Track municipal building permits, manage staged material takeoffs (copper, PEX), and collect staged payments as inspection phases complete.
Municipal Permit TrackingInvoicingDeclined-Repair Waivers
Commercial & Water Treatment
Manage multi-family HOA contracts, restaurant grease-trap schedules, and commercial filtration/softener installations. Track mandatory municipal backflow testing certifications and annual maintenance plans.
Backflow Test ComplianceCommercial PMA AccountsMulti-Property Billing
How Knockio Replaces Your Taped-Together Plumbing Stack
Stop paying for basic calendar dispatch apps, paper price books, and manual invoicing spreadsheets. Knockio brings your plumbers, drain techs, and office into one platform.
| Workflow Stage | Old Taped-Together Stack | With Knockio All-in-One |
|---|---|---|
| Scheduling & Dispatch | Using whiteboards or basic calendar apps with no live GPS plumber tracking or emergency routing. | Visual drag-and-drop dispatch board with real-time GPS plumber tracking and emergency routing. |
| Estimating & Quoting | Flipping through paper price books or writing hourly estimates on invoices after the job is done. | Digital flat-rate price book quoting and interactive Good/Better/Best proposals presented on site. |
| Proof & Compliance | Sewer camera inspection videos stored on SD cards that customers and adjusters can never access. | High-res camera inspection videos, photos, and backflow test forms attached right to the customer record. |
| Invoicing & Payments | Handwriting paper invoices in the truck and waiting days for customers to mail checks. | Automated digital invoices, on-site payment / Text-to-Pay collection. |
Run Service and Installs From One System
Knockio pulls both sides of a plumbing business into one platform, so emergency calls and planned installs run from the same place. Track plumbers, manage the schedule, quote jobs, capture site photos, and send digital contracts, all in one system.
Live Field Tracking
Knockio monitors plumbers in real time with GPS tracking and proximity intelligence, so dispatch knows who is on which call and can route the closest tech to the next emergency.
Learn MoreNative Automation Builder
Knockio runs automations you build without code: a deposit request when an estimate is approved, an on-the-way text when a plumber heads out, or a maintenance reminder when a job is due. You set the trigger and Knockio handles the rest.
Learn MoreJob History and Media
Knockio keeps every job's annotated photos, fixture notes, and service records in one view, so the office and the field read from the same record.
Learn MoreE-Contracts
Keep contract workflows simple by creating, sending, reviewing, and signing agreements online without printing, scanning, or chasing customers.
Learn MoreCRM Integrations
Knockio ties your plumbing customers and dispatch records into Salesforce, HubSpot, Google Calendar, and GHL, with thousands more apps via Zapier, FlowChef, and webhooks.
Learn MoreTeam Communication
Knockio assigns plumbers and office staff to the same job record with shared notes, so an emergency scope change is visible to everyone without a phone call.
Learn MoreFrequently Asked Questions
Everything Plumbers Ask Before Switching to Knockio
Switching software is a real decision when your whole schedule, customer history, and job records live inside it. Here are the questions plumbing contractors ask most before making the move.
Look for scheduling and dispatch, full job history per address, flat-rate price book estimating, work orders with material takeoffs, e-contracts, and flexible on-site billing—all tied to one customer record. The platform should carry both emergency leak service and permitted repipe projects without forcing you into two tools. Knockio was built to run both from the same system.
Yes. Plumbers can present clear, flat-rate pricing directly from an integrated flat-rate price book on a mobile tablet. They can quote the exact job price after diagnosis—before turning a wrench—and capture digital customer approval on the spot.
Yes. Technicians can attach high-resolution sewer camera inspection videos, annotated photos of corroded pipes, and shut-off valve locations directly to the customer property record so customers, office staff, and insurance adjusters see undeniable visual proof.
Yes. Knockio supports staged invoicing (a deposit up front, then additional invoices as the job progresses), so you can take an initial deposit for materials, send additional invoices as rough-in inspection phases complete, and collect the final balance upon completion—all tied to the project record.
ServiceTitan is heavy and priced for large enterprise shops, while Jobber and Housecall Pro often require paid add-ons for advanced sales and proposal features. Knockio brings emergency dispatch, flat-rate price book quoting, sewer video attachments, work orders, and payments together in one flat-rate platform—adding live GPS tracking, automated territory canvassing, and personalized support.
Trusted by 100’s of customers
Join hundreds of growing teams using Knockio to manage leads, sales, field teams, and customer relationships.
Customer Reviews
What Field Service and Sales
Teams Say About Knockio
This app is the best thing that has happened to our company! Asad is absolutely amazing! He is so responsive, it doesn't matter what time of day he is on it! I highly recommend this company add this app!
Lacey Jackson
⭐⭐⭐⭐⭐
Knockio is a great product! We use it for our roofing sales canvassing. Their support team is responsive and fixes issues immediately. Highly recommend!
Ben Loveland
⭐⭐⭐⭐⭐
The support team is awesome. The live tracking feature is very useful. The pricing is fair as well!
Bar Galanti
⭐⭐⭐⭐⭐
Knockio is the best! My team and I absolutely love using it - it is so user friendly and simple. Support is brilliant too, nothing is ever too much trouble. The best on the market. Thanks Knockio!
Georgia Hancocks
⭐⭐⭐⭐⭐
We love Knockio so far! It is solving a lot of the issues of the other canvassing apps. The team have worked with us providing excellent fast support. Highly recommend if you're seeing people face to face.
Sarah Bennett
⭐⭐⭐⭐⭐
Amazing app! Definitely has helped out my team a whole lot from our previous canvassing software. They identified what we were struggling with and needed, and everything has been addressed. Highly recommend.
Ayana Hall
⭐⭐⭐⭐⭐
