Last Updated: 29th October 2025

Introduction

Welcome to Knockio! These Terms of Use (“Terms”) govern your access to and use of the Knockio mobile application, website, APIs, and any other software, products, and services provided by Knockio (collectively referred to as the “Services”). Please read these Terms carefully before using the Services. By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

Eligibility

You must be at least 18 years old and able to form legally binding contracts to access or use the Services. By accessing or using the Services, you represent and warrant that you are 18 or older and have the legal authority to accept these Terms. Knockio may require proof of age at any time.

Account Registration

To use certain features of the Services you may be required to register for an account. When you register for an account, you agree to:

1. Provide accurate, current and complete information as prompted by the registration process;
2. Maintain and promptly update your account information;
3. Maintain the security and confidentiality of your login credentials and restrict access to your account;
4. Promptly notify Knockio if you discover or suspect any unauthorized access or use of your account;
5. Take full responsibility for all activities that occur under your account;
6. Immediately notify Knockio if you lose access to your mobile device hosting the Knockio app.

One account per user. You may not share accounts. Knockio reserves the right to suspend or terminate accounts that provide inaccurate or incomplete information, exhibit suspicious activity, or violate these Terms.

License to Use the Services

Subject to your complete and ongoing compliance with these Terms, Knockio grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to download, install, access, and use the Services solely for your own lawful personal use. You acknowledge that the Services constitute valuable trade secrets of Knockio. Except as expressly permitted in these Terms, you may not reproduce, distribute, publicly display or perform, modify, make derivative works of, republish, download, store, transmit, or otherwise use any portion of the Services.

Restrictions on Use

You agree not to:

1. Copy, modify, adapt, translate, reverse engineer, decompile, or disassemble the Services;
2. Rent, lease, sell, transfer, assign, sublicense, or otherwise provide access to the Services;
3. Make the functionality of the Services available to third parties;
4. Copy any content, images or designs from the Services;
5. Use the Services to conduct or promote any illegal activities;
6. Impersonate others or provide false or misleading information when using the Services;
7. Use the Services to spam, solicit money from or defraud users;
8. Interfere with or disrupt the Services;
9. Create accounts for the Services through unauthorized or automated means;
10. Use the Services to harm others or promote violence, hatred, or discrimination;
11. Do anything that violates applicable law or infringes others’ rights.

Intellectual Property Rights

The Services, including all content, software, images, designs, photographs, trademarks, logos, and other materials contained therein, are the property of Knockio and its licensors and protected by copyright, trademark and other intellectual property laws. You acquire no rights in the Services except as granted in these Terms. Any use of the Services not expressly permitted by these Terms is a breach of these Terms and an infringement of our rights.

User Content

You are solely responsible for any content you contribute, upload, post or otherwise transmit via the Services (“User Content”). You grant Knockio a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, modify and distribute your User Content in order to operate and provide the Services.

Knockio does not claim ownership of your User Content. However, you grant Knockio the rights necessary to enable interoperation between the Services and third party applications and services.

You represent and warrant that your User Content does not infringe any third party intellectual property rights and that you have the necessary rights to grant the licenses contained herein.

Knockio may remove any User Content at any time for any reason. Knockio is not responsible for moderating User Content or monitoring User Content for compliance with law or these Terms.

Text, Call & Email Communications

By providing your phone number during account creation on knockio.com and selecting the non-pre-selected checkbox to agree to our Terms & Conditions, you explicitly authorize Knockio to contact you via two-way SMS at the number provided. This includes:

-Support replies to your customer queries (e.g., platform features, subscription plans, how-to guidance)
-Product updates (new features, system improvements)
-Service notifications (downtime alerts, account actions)

-Message frequency varies based on your usage and inquiries. Consent is not a condition of purchase.
Opt-out: Reply STOP SUPPORT to any message to unsubscribe from all SMS communications. For help, reply HELP or email hello@knockio.com. We honor opt-out requests promptly (within 72 hours).

-Eligibility: You confirm you are the authorized user of the phone number provided and are 18+ (or the age of majority in your jurisdiction).

Access: Opting out disables two-way SMS support. To re-enable, update your preferences in by replying HELP or contact hello@knockio.com.
No SMS messages will be sent without your affirmative consent via the signup checkbox.

Ownership; Proprietary Rights

The Services are owned and operated by Knockio. The visual interfaces, graphics, design, compilation, information, data, computer code, products, software, services, and all other elements of the Services are protected by intellectual property and other laws.

Knockio grants you no right, title or interest in the Services except for the limited use rights expressly set forth in these Terms. Any rights not expressly granted herein are reserved.

Updates and Modifications

Knockio reserves the right to modify or discontinue the Services at any time (including by limiting or discontinuing certain features or limiting your access to parts or all of the Services), temporarily or permanently, without notice to you. We will have no liability for any change to the Services or any suspension or termination of your access to or use of the Services.

Third Party Services

The Services may allow access to services provided by third parties, including the ability to connect with social networking services like Facebook and Twitter (“Third Party Services”). If you enable Third Party Services, you agree that Knockio may share certain information about you with these services in accordance with our Privacy Policy.

Knockio does not own or control Third Party Services. When you enable Third Party Services you are interacting and transacting solely with the third party provider of the relevant Service. Knockio does not endorse or recommend any particular Third Party Service. You are solely responsible for your dealings with Third Party Services. Additional terms and conditions may apply to your use of Third Party Services – please read their terms of service carefully before using the Third Party Services.

Indemnification

You will defend, fully indemnify and hold harmless Knockio, its officers, directors, employees, agents, successors and assigns from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

1. Your access to or use of the Services;
2. Any User Content;
3. Any violation by you of these Terms or applicable law;
4. Any dispute or issue between you and any third party.

You agree to immediately notify Knockio of any third party claims related to the foregoing and cooperate with Knockio in defending such claims. Knockio reserves the right to assume exclusive control over the defense of any claim subject to indemnification by you.

Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOCKIO EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM KNOCKIO OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

WITHOUT LIMITING THE FOREGOING, KNOCKIO MAKES NO WARRANTIES THAT THE SERVICES OR CONTENT WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR FREE FROM VIRUSES OR HARMFUL CODE.

Limitations of Liability

YOU USE THE SERVICES AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KNOCKIO, ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, MONEY OR USE, IN CONNECTION WITH ANY CLAIM, LOSS, DAMAGE OR INJURY ARISING FROM OR RELATED TO THE SERVICES, INCLUDING YOUR ACCESS TO, DISPLAY OF, USE OF OR INABILITY TO ACCESS OR USE THE SERVICES OR RELIANCE ON ANY INFORMATION CONTAINED WITHIN THE SERVICES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, EVEN IF KNOCKIO HAS BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES.

KNOCKIO’S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES IS LIMITED TO THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID KNOCKIO IN THE PRIOR 12 MONTHS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Agreement to Arbitrate

You and Knockio agree that any dispute or claim arising out of or relating in any way to the Services or these Terms shall be determined by binding individual arbitration instead of in courts of general jurisdiction.

Governing Law

These Terms are governed by the laws of the State of South Carolina without regard to conflict of law principles. You agree that any dispute arising out of or relating to the Services or these Terms shall be exclusively brought in the state or federal courts located in South Carolina.

Termination

You may stop using the Services at any time. Knockio may suspend or terminate your access to the Services at any time for any breach of these Terms. Sections 6, 10-15 shall survive termination of your access and use of the Services.

Entire Agreement

These Terms constitute the entire agreement between you and Knockio with respect to the subject matter hereof and supersede any prior agreements.

Lifetime Subscription Refunds

For lifetime subscription purchases, the customer may request a full refund of the subscription purchase price within 2 months of the original purchase date. After 2 months from the date of purchase, due to the perpetual nature of lifetime access, no refunds will be provided.

Monthly Subscription Refunds

For monthly subscription purchases, new customers may request a full refund within 7 days of the original purchase date. After 7 days, refunds will not be provided for the current or prior billing periods. Customers may unsubscribe at any time before the next billing cycle to avoid future charges. Monthly subscriptions are non-refundable for any previous months already billed and paid prior to cancellation.

Refund Process

To request a refund, the customer must submit a written refund request to payments@knockio.com . Refund requests will be processed within 30 days of receipt.

Approved refunds will be issued back to the original payment method used at the time of purchase. The Company reserves the right to refuse a refund request if fraudulent activity is suspected or violations of the Terms of Service have occurred.

All refunds are subject to verification and investigation by the Company before being processed. Refund eligibility and timing may vary for special circumstances.

Contact Information

Please direct any questions regarding these Terms to us at: hello@knockio.com .